Return Window
You have 30 calendar days from the date of delivery to initiate a return. Returns requested after this period will not be accepted.

Eligibility Conditions
To be eligible for a return, items must be:

  • Unused, unworn, and in the same condition as you received them.
  • In their original packaging (product box and tags, if applicable). If the original box is damaged or no longer available, simply include a note with your order number inside the package. We may apply a small packaging fee in rare cases, but we will notify you before doing so.

Non-Returnable Items
The following are not eligible for return:

  • Gift cards.
  • Items clearly marked as “Final Sale” on the product page.
  • Products that have been altered, damaged by misuse, or worn beyond trying on.

How to Start a Return
Email us at info@merreell.it.com with your order number and reason for return. We will send you a prepaid return shipping label within one business day. Pack the item securely, attach the label, and drop it off at any authorized carrier location (the label will indicate the carrier). Keep your drop‑off receipt for reference.

Return Shipping Costs
We provide free return shipping for all eligible returns within the U.S. We cover the cost of the prepaid label. If you choose to use your own shipping method, we will not reimburse that cost.

Refund Processing
Once we receive and inspect your return, we will process the refund within 1 to 2 business days. The refund will be issued to your original payment method. Please note that it may take an additional 7 to 10 business days for the credit to appear on your bank or credit card statement, depending on your financial institution.

Shipping Charges Refund
Because we do not charge for shipping on any order, no shipping fees are refunded. Applicable sales taxes will be fully refunded.

Damaged or Wrong Items
For items damaged in transit or mis‑shipped, please refer to the “Damaged or Incorrect Items” section in our Shipping Policy. We will cover all related costs and provide a replacement or full refund promptly.

Manufacturing Defects
If you suspect a manufacturing defect, please contact us within 30 days of delivery with photos and a description. We will evaluate your case individually. If approved, we will provide a free return label and offer a replacement or refund.