1. What is your shipping policy?
We ship exclusively within the U.S. using major carriers like FedEx, UPS, or USPS. All orders ship free with no minimum. Processing takes 1–2 business days, and delivery takes 3–7 business days. We do not ship to PO boxes, freight forwarders, or international addresses.
2. How can I cancel my order?
Contact us immediately by email or phone during business hours. If your order has not yet been handed over to the carrier, we will cancel it and issue a full refund. Once it has been picked up by the carrier, you will need to follow our standard return process after delivery.
3. What is your return policy?
We accept returns within 30 calendar days of delivery. Items must be unused and in original packaging (if the box is damaged or lost, include a note—we may apply a small packaging fee in rare cases). We provide a free prepaid return label. Refunds are processed within 1–2 business days after we receive the return; your bank may take 7–10 additional days to post the credit.
4. Do you charge for return shipping?
No, we provide a free prepaid return label for all eligible U.S. returns. If you use your own carrier, you will not be reimbursed.
5. What if I receive a damaged or wrong item?
You must notify us within 7 calendar days of delivery via email with photos and your order number. We will arrange a replacement or full refund and cover any return shipping costs.
6. How long does a refund take?
We process refunds in 1–2 business days after receiving the return. After that, it takes 7–10 business days for your bank or card issuer to reflect the credit.
7. Are taxes included in the price?
Sales tax is calculated based on your shipping address and is shown separately at checkout before you confirm your order.
8. What payment methods do you accept?
We accept Visa, MasterCard, and PayPal. All payments are in USD.
9. Can I change my shipping address after ordering?
Contact us as soon as possible. If the order hasn’t been processed, we may update it. Once shipped, we cannot redirect; if returned due to an incorrect address, reshipping may incur additional fees.
10. Do you ship internationally?
No, we only ship within the United States (50 states). We do not ship to territories, APO/FPO, or freight forwarders.
11. What are your customer service hours?
We are available Monday–Friday, 9:00 AM – 6:00 PM Eastern Time. Email us anytime, and we’ll reply within one business day.
12. How do I track my order?
You will receive a shipping confirmation email with a tracking number. Use that number on the carrier’s website for updates. Allow up to 24 hours for tracking to activate.