Delivery Area
We ship exclusively to addresses within the 50 United States. We do not deliver to U.S. territories, PO Boxes, military APO/FPO addresses, or any international locations. We also do not accept orders that use freight forwarders or third-party shipping consolidators. All orders must have a verifiable street address.
Shipping Fees
Standard shipping is completely free for every order, with no minimum purchase requirement. No shipping charges will appear at any stage of checkout.
Processing Time
Orders are processed within 1 to 2 business days after payment is confirmed. Processing happens Monday through Friday, excluding the following U.S. holidays: Memorial Day, Independence Day, Labor Day, Thanksgiving Day, the day after Thanksgiving, Christmas Eve, Christmas Day, New Year’s Eve, and New Year’s Day. Orders placed on weekends or holidays will start processing on the next business day.
Transit Time
Once dispatched, delivery typically takes 3 to 7 business days within the contiguous United States. Shipments to Alaska, Hawaii, or remote rural areas may take a few extra days. These are carrier estimates and not guaranteed, but we work to meet them consistently.
Carrier and Tracking
We use major national carriers such as FedEx, UPS, and USPS. The specific carrier for your order will be chosen at the time of shipment, and that information will be included in your shipping confirmation email. You will receive a tracking number via email once your package leaves our facility. Please allow up to 24 hours for the tracking status to update on the carrier’s website.
Address Accuracy
You are responsible for providing a complete and accurate shipping address. If a package is returned to us because of an incorrect address, we will contact you to arrange reshipment. Additional shipping charges may apply for resending the package. We recommend double‑checking your address before finalizing your order.
Order Cancellations
You may cancel your order at no cost anytime before it has been handed over to the carrier. To cancel, contact us immediately by email or phone during business hours. If your cancellation request is received after the carrier has picked up the package, we cannot stop the shipment, and you will need to follow our standard return process after delivery.
Damaged or Incorrect Items
If your package arrives damaged, or if you receive the wrong product, you must notify us within 7 calendar days of delivery. Please email info@merreell.it.com with your order number, a description of the issue, and clear photos of the item and packaging. We will arrange a replacement or full refund, and we will cover any return shipping costs if needed.
Delivery Delays
We cannot guarantee specific delivery dates. Delays may occur due to weather, carrier operational issues, high order volume, or other unforeseen circumstances. If we become aware of a significant delay affecting your order, we will notify you by email as soon as possible.